Shipping & Returns AUS
SHIPPING
Our gift exchange period is extended until 3 January 2026, for all purchases in November and December.
Complimentary shipping within Australia
Orders are shipped with Auspost and require a signature on delivery (except deliveries to PO Boxes and Parcel lockers).
Estimated delivery: 2-3 business days
Delivery timeframes stated are for east coast metro areas, please allow additional days for all other areas. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
Exchanges : Complimentary exchange on all orders within 14 days of delivery. Once we receive your email request and confirm the exchange, we will arrange a return postage label. Please include the following details:
- Item/s to be exchanged
- What you would like to exchange to
- Original order number
- Please include any address changes
Please ensure the following conditions are met for exchanges:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
The shipping cost for returning item/s are not covered by Hotel Poros.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case you believe goods are damaged, or have a manufacturing fault occur, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
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