SHIPPING AND RETURNS
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AUSTRALIA
SHIPPING
Complimentary shipping within Australia
Orders are shipped with Auspost and require a signature on delivery (except deliveries to PO Boxes and Parcel lockers).
Estimated delivery: 2-3 business days
Delivery timeframes stated are for east coast metro areas, please allow additional days for all other areas. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
Exchanges : Complimentary exchange on all orders within 14 days of delivery. Once we receive your email request and confirm the exchange, we will arrange a return postage label. Please include the following details:
- Item/s to be exchanged
- What you would like to exchange to
- Original order number
- Please include any address changes
Please ensure the following conditions are met for exchanges:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
The shipping cost for returning item/s are not covered by Hotel Poros.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case you believe goods are damaged, or have a manufacturing fault occur, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
USA
SHIPPING
Complimentary shipping to USA on orders over $100 USD
$20 USD flat rate shipping for orders under the $100.
Delivered with any duties and taxes paid (DDU).
Orders are shipped from Australia with Fedex and a signature is required on delivery. Please provide a physical address for delivery as we are unable to deliver to PO Boxes.
Estimated delivery: 3 business days
Delivery timeframes stated are for metro areas, please allow 1-2 additional days for locations outside of these. Please note customs or courier delays may occur from time to time and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
For exchanges, please return the item you wish to exchange for a full refund and repurchase the correct size or other item.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
The shipping cost for returning item/s are not covered by Hotel Poros.
Please also note, the original cost of shipping will be deducted from the refund, and any prepaid taxes & duties.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case goods are damaged, or have a manufacturing fault, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
UK
SHIPPING
Complimentary shipping on orders over £90 to the UK
£15 flat rate shipping for orders under £90.
Orders are shipped from Australia with Fedex and require a signature on delivery. Please provide a physical address as we are unable to ship to PO Boxes.
Delivered duties and taxes (DDU) piad.
Estimated delivery: 4-7 business days
Delivery timeframes stated are for metro areas, please allow additional time for locations outside of these. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
For exchanges, please return the item you wish to exchange for a refund and repurchase the correct size or other item.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
The shipping cost for returning item/s are not covered by Hotel Poros.
Please also note, the original cost of shipping and any prepaid taxes and duties will be deducted from the refund.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case goods are damaged, or have a manufacturing fault, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
UAE
SHIPPING
Complimentary shipping for orders to the UAE over AED 400
AED 75 flat rate shipping for orders under AED 400.
Orders are dispatched from Australia with Fedex and require a signature on delivery. Please provide a physical address as we are unable to ship to PO Boxes.
Estimated delivery: 4-5 business days
Any duties and taxes (DDU) are pre-paid on all orders.
Delivery timeframes stated are for metro areas, please allow additional time for all other areas. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
For international exchanges, the best method is to return the item you wish to exchange for a refund and repurchase the correct size or other item.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
Please note, return shipping costs are not covered by Hotel Poros.
Please also note, the original cost of shipping will be deducted from the refund, and any prepaid taxes & duties.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case you believe goods are damaged, or have a manufacturing fault occur, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
EUROPE
SHIPPING
Complimentary shipping on orders over €100
€20 flat rate shipping for orders under €100
Orders are dispatched from Australia with Fedex and require a signature on delivery. Please provide a physical address as we are unable to ship to PO Boxes.
Estimated delivery: 3-5 business days
All orders are delivered with VAT and duties paid (DDU).
Delivery timeframes stated are for metro areas, please allow additional time for all other areas. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
EXCHANGES
For international exchanges, the best method is to return the item you wish to exchange for a refund and repurchase the correct size or other item.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
Please note, return shipping costs are not covered by Hotel Poros.
Please also note, the original cost of shipping will be deducted from the refund, and any prepaid taxes & duties.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case you believe goods are damaged, or have a manufacturing fault occur, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
OTHER
SHIPPING
Complimentary shipping for International orders over $150 AUD
$30 AUD flat rate shipping for orders under $150 AUD.
Orders are dispatched from Australia with Auspost or Fedex depending on location and require a signature on delivery. We cannot ship to PO Boxes.
Estimated delivery:
Canada: 3-4 business Days
Asia: 2-6 business days
Middle East: 3-6 business days
Delivery timeframes stated are for metro areas, please allow 1-2 additional days for all other areas. Please note customs or courier delays may occur and can affect the delivery timeframe.
Once your order has been dispatched you will receive a confirmation email with your tracking number. If for any reason you do not receive the email please contact enquiry@hotelporos.com
International orders are subject to duties and taxes (DDU) determined by the country to which they are shipped. These fees will be the responsibility of the recipient to pay and are not included in the order price. Please contact your local customs office for further information and an estimate of these costs if required before placing your order. If the payment of duties and taxes is unpaid by the receiver and the order is returned to us, any return shipping charges and/or any other additional charges, including the original cost of shipping the parcel to you, will be deducted from the refund. Please note any delay in paying these customs fees will result in a delay in delivery of your order.
EXCHANGES
For international exchanges, the best method is to return the item you wish to exchange for a refund and repurchase the correct size or other item.
RETURNS
We accept refunds on all our pieces within 14 days of your item/s being delivered as long as the following conditions are met:
- The item/s must be in original condition, with all tags and stickers attached.
- Item/s must not have been worn, washed or altered in any way.
- For hygiene reasons, swimwear returns must have only been tried on over underwear.
Please note, return shipping costs are not covered by Hotel Poros.
Please also note, the original cost of shipping will be deducted from the refund, and any prepaid taxes & duties.
To initiate a return please email enquiry@hotelporos.com and we will allocate a Returns Authorisation (RA) number for you. Please note we can not be held liable for any loss of item/s being returned. We recommend using a registered postal service for all returns.
All items are inspected during the packing process, but in the case you believe goods are damaged, or have a manufacturing fault occur, please contact us immediately at enquiry@hotelporos.com so we can personally assist you.
CUSTOMER ENQUIRIES & RETURNS
If you have any questions please click here to contact us using our online form or feel free to email us directly.
